This Privacy Policy applies to all users of the v999 platform, including visitors, registered players, and anyone who contacts v999 through any channel. By using v999, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please stop using the platform and contact us to have your account and data removed.
1Who We Are
v999 is an online betting and casino platform operating at v999-khelo.com, designed specifically for the Pakistani market. When this policy refers to "v999", "we", "us", or "our", it means the operator of the v999 platform. We are the data controller for all personal information collected through the platform, meaning we determine the purposes and means of processing your personal data.
Our platform provides online sports betting, live casino games, crash games like Aviator, virtual sports, Teen Patti, Roulette, and a variety of other gaming experiences. All of these services are delivered through v999-khelo.com and associated mobile interfaces. This Privacy Policy covers the personal data we handle in connection with the operation of all of these services.
2Personal Data We Collect
v999 collects only the personal data that is necessary to operate a safe, compliant, and functional platform. We do not collect data for the sake of it. The categories of data we collect are described below.
| Data Category |
Specific Examples |
When Collected |
| Identity Data |
Full name, date of birth, CNIC number, username |
Registration & verification |
| Contact Data |
Mobile number, email address |
Registration |
| Payment Data |
Easypaisa/JazzCash account number, bank account details, transaction history |
Deposits & withdrawals |
| Usage Data |
Betting history, games played, session duration, login times |
Continuous platform use |
| Technical Data |
IP address, device type, browser, operating system |
On platform access |
| Communication Data |
Support chat logs, emails, complaint records |
When contacting support |
We do not collect sensitive personal data such as biometric information, health records, or religious/political beliefs. We do not collect data about your social media profiles or contacts unless you voluntarily provide it through a support interaction.
v999 — your data is handled with the same care we put into every player experience.
3How We Collect Your Data
v999 collects personal data through the following means:
Direct Collection
Most of your data comes directly from you. When you register an account on v999, you provide your name, mobile number, and date of birth. When you make a deposit or request a withdrawal, you provide payment details. When you contact support, the content of that interaction is recorded. This is the primary source of your personal data on v999.
Automated Collection
When you use the v999 platform, certain data is collected automatically. This includes your IP address, the device and browser you are using, and information about how you interact with the platform — which pages you visit, how long you spend on them, and what actions you take. This data is collected through standard web technologies including cookies and server logs.
Verification Services
Where v999 is required to verify your identity or age, we may receive data from identity verification services or payment processors. This data is handled in accordance with the same standards applied to all data on the platform and is not retained beyond the verification purpose.
4Why We Use Your Personal Data
v999 uses your personal data only for legitimate, necessary purposes related to operating the platform and serving you as a player. We do not use your data for any purpose beyond what is described here without first seeking your explicit consent.
- Account management: Creating, maintaining, and operating your v999 account, including processing your bets, managing your wallet, and applying bonuses.
- Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that your account details are genuine.
- Payment processing: Executing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments in PKR.
- Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and breaches of our Terms and Conditions.
- Customer support: Responding to queries, resolving complaints, and assisting with account issues.
- Platform improvement: Analysing usage patterns to improve how the platform performs and to develop new features that better serve Pakistani players.
- Legal and regulatory compliance: Meeting obligations imposed by applicable law, including record-keeping requirements.
- Responsible gaming: Monitoring gaming behaviour to identify potential signs of problem gambling and taking protective action where necessary.
- Communications: Sending account notifications, transaction confirmations, and — where you have opted in — promotional communications about v999 offers.
Marketing communications: v999 may send you promotional messages about bonuses and offers via SMS or email. You can opt out of these at any time from your account settings or by contacting support. Opting out of marketing does not affect the delivery of essential account and transaction notifications.
5Legal Basis for Processing
v999 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual necessity: Processing required to perform the services you have signed up for — running your account, processing bets and payments, providing support.
- Legal obligation: Processing required to comply with applicable law, including anti-money laundering obligations and age verification requirements.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
- Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time.
6Data Sharing — Who Sees Your Information
v999 does not sell, rent, or share your personal data with third parties for their own commercial purposes. We share data only in the following limited circumstances:
Payment Processors
To process your deposits and withdrawals, v999 shares the minimum necessary payment information with our payment processing partners, including the operators of Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer networks, and card payment gateways. These partners process your data only for the purpose of completing your transaction and are bound by strict confidentiality obligations.
Identity Verification Services
Where v999 is required to verify your identity, relevant identification data may be shared with specialist verification services. This sharing is for verification purposes only and does not result in your data being held or used by the verification provider for any other purpose.
Fraud Prevention and Security
v999 may share technical data — such as IP addresses and device fingerprints — with fraud prevention services to identify and block suspicious activity. This is done to protect the platform and its players, including you.
Legal Authorities
v999 will disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect public safety, or enforce our Terms and Conditions.
Our commitment: All third parties who receive data from v999 are required to handle it with the same level of care described in this policy. We do not authorise any third party to use your data for their own purposes, and we conduct due diligence on all data processing partners.
7Payment Data & Financial Security
All financial transactions on v999 are conducted in Pakistani Rupees (PKR) through encrypted payment channels. The following specific protections apply to your payment data:
- Full bank card numbers are never stored on v999 servers. Card processing is handled entirely by certified payment gateway partners.
- Mobile wallet account details (Easypaisa, JazzCash, NayaPay, SadaPay) are used only for the specific transaction for which they were provided and are not retained beyond the settlement of that transaction.
- Bank account details provided for IBFT withdrawals are stored only as long as necessary for account management and legal record-keeping purposes.
- Transaction records are maintained for the period required by applicable financial regulations.
If you ever notice a transaction on your v999 account that you did not authorise, contact our support team immediately. We will investigate and take appropriate protective action on your account without delay.
From Skardu to Karachi — v999 players across Pakistan are protected by the same privacy standards.
8Cookies & Tracking Technologies
v999 uses cookies and similar technologies to make the platform function correctly and to understand how it is used. A cookie is a small text file stored on your device when you visit a website. The types of cookies v999 uses are described below.
Essential Cookies
These cookies are necessary for the platform to function. They maintain your login session, remember your preferences, and ensure the platform behaves as expected. You cannot opt out of essential cookies without disabling the platform entirely.
Analytics Cookies
v999 uses analytics tools to understand how players use the platform — which pages are visited most, how long sessions last, and where technical issues occur. This data is aggregated and anonymised where possible. It is used solely to improve the platform experience.
Functional Cookies
These cookies remember your preferences — such as your language settings and the last game you played — to make your experience more convenient when you return.
Most browsers allow you to control cookie settings. However, disabling certain cookies may affect the functionality of v999. You can review and adjust your cookie preferences from your browser settings at any time.
9Data Retention — How Long We Keep Your Information
v999 does not hold your personal data indefinitely. We retain data for as long as necessary to fulfil the purpose for which it was collected, plus any additional period required by law. The general retention principles we follow are:
- Active account data: Retained for as long as your account remains open and for a period after closure to meet legal obligations.
- Transaction records: Financial records are retained for a minimum period as required by applicable financial regulations. This typically extends to several years after the transaction.
- Identity verification records: Retained for the duration required by anti-money laundering regulations applicable to the platform.
- Support communications: Retained for a reasonable period after the issue is resolved, to support any follow-up queries or disputes.
- Marketing consent records: Retained until you withdraw consent or for three years after the last interaction, whichever is earlier.
When data is no longer required, v999 takes steps to securely delete or anonymise it so that it can no longer be linked back to you as an individual.
10Your Rights Over Your Personal Data
As a v999 player, you have genuine rights over your personal data. These are not formalities — they are things you can actually exercise by contacting our support team. Here is what you can ask for:
Right to Access
Request a copy of all personal data v999 holds about you, along with information on how it is being used.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the original purpose, subject to legal retention obligations.
Right to Restriction
Ask v999 to restrict processing of your data in certain circumstances, such as while the accuracy of the data is being investigated.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service where technically feasible.
Right to Object
Object to processing of your data based on legitimate interests, including profiling and direct marketing communications.
To exercise any of these rights, contact v999 support at support@v999-khelo.com. We will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, but we will notify you if that is the case.
11Children's Privacy — Under 18s
v999 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that an account has been created by someone under 18, the account will be immediately closed, all data associated with it will be deleted (subject to any overriding legal requirement to retain records of underage access), and any deposits will be returned to the payment source.
v999 uses age verification processes to detect and prevent underage registration. If you believe that a minor has created a v999 account, please notify us immediately at support@v999-khelo.com and we will act without delay.
12Responsible Gaming & Data Use
v999 uses personal data — specifically your gaming and betting activity — as part of our responsible gaming programme. This means that v999 may analyse your account activity to identify patterns that could suggest problematic gambling behaviour. If such patterns are identified, v999 may proactively reach out to you with information about responsible gaming tools, or in some circumstances, apply protective restrictions to your account.
This use of your data is in your interest and is part of v999's commitment to player welfare. The data used for responsible gaming monitoring is not shared with any third party and is used solely to protect you as a player. For a full explanation of the responsible gaming tools available to you on v999, visit our Responsible Gaming page.
Yes, in certain circumstances. If v999's responsible gaming monitoring identifies patterns that suggest a player may be experiencing harm, we may apply deposit limits, cooling-off periods, or temporary account restrictions. This is done in the player's interest and in accordance with our responsible gaming obligations. Any such action will be communicated to you via your registered contact details.
No. v999 does not share your personal data with other gambling or betting platforms. Your data is used exclusively within the v999 platform for the purposes described in this Privacy Policy. The only exception would be a legal obligation requiring disclosure to a regulatory or law enforcement authority.
You can opt out of marketing communications at any time by going to your account settings and adjusting your communication preferences. Alternatively, contact our support team and we will update your preferences immediately. Please note that even after opting out of marketing, you will continue to receive essential transactional notifications (such as deposit confirmations and withdrawal updates) as these are necessary for the operation of your account.
13Changes to This Privacy Policy
v999 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes — particularly those affecting how we use your personal data — we will provide additional notice via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically so that you remain informed about how v999 handles your information. Continued use of the v999 platform after a revised policy has been published constitutes your acceptance of the changes.
14Contact Us — Data & Privacy Questions
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how v999 has handled your personal information, please contact us. We take all privacy enquiries seriously and will respond promptly.
Email: support@v999-khelo.com
Live Chat: Available 24/7 from within your v999 account.
For data deletion requests, please email us with the subject line "Data Deletion Request" and include your registered mobile number so we can identify your account. We will process deletion requests within 30 days, subject to any overriding legal data retention obligations.
v999 will never ask for your account password through email, chat, or any other channel. If you receive a message claiming to be from v999 and requesting your login credentials, do not respond — report it to us immediately as a phishing attempt.
